Refund policy
Return & Refund Policy
POW Clothes — Power to Women
At POW Clothes, we want you to feel confident about every purchase. If there is a problem with your order, we're here to help.
1. Returns
You may request a return if:
- You received the wrong item.
- Your item arrived damaged or defective.
- The item you received is materially different from what was advertised.
- You have another return reason covered by applicable consumer law.
Items returned because you have changed your mind should be unused, unworn, unwashed and in their original condition, with original tags and packaging where applicable.
For hygiene and resale reasons, we may not accept returns of items that have been worn, washed, damaged, altered, or otherwise used, except where the law requires otherwise.
2. Return Period
Please contact us as soon as possible after receiving your order if you believe there is a problem with your item.
For eligible returns, please contact POW Clothes within 7 days of delivery and provide:
- Your order number
- Your name and contact details
- A description of the issue
- Clear photographs of the item where applicable
Our team will review the request and provide instructions for the return.
3. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be processed using the original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund in your account.
4. Exchanges
Where stock is available, we may offer an exchange for an eligible item.
If the requested replacement is unavailable, we may provide another appropriate remedy, including a refund, where required by applicable law.
5. Incorrect or Damaged Items
If we send you the wrong product or your product arrives damaged or defective, please contact us as soon as possible.
Please do not throw away the packaging or alter the product before contacting us, as photographs or other information may be required to assess the issue.
Where the problem is confirmed to be our responsibility, POW Clothes will work with you to provide an appropriate remedy in accordance with applicable consumer law.
6. Change-of-Mind Returns
If you simply change your mind about a purchase, returns may be subject to our store's conditions, including the item being unused, unworn, unwashed and in its original condition.
Any applicable return delivery costs may be the customer's responsibility unless otherwise required by law.
7. Sale Items
Sale or promotional items may be subject to specific return conditions displayed at the time of purchase. These conditions will not limit any rights you have under applicable consumer law.
8. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable South African law, including the Consumer Protection Act 68 of 2008, where applicable.
Where a legal right applies, that right will take precedence over any conflicting provision in this policy.
9. How to Contact Us
For return or refund enquiries, please contact POW Clothes through the contact details provided on our website.
Please include your order number so that we can assist you as quickly as possible.
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POW Clothes
Power to Women.
Designed locally. Worn proudly.