Shipping policy
Shipping Policy
POW Clothes is committed to making sure your order reaches you safely, securely, and within the expected delivery timeframe.
1. Order Processing
Orders are processed after payment has been successfully received and confirmed.
Please allow 1–3 business days for your order to be processed and prepared for dispatch. Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, promotions, or product launches, processing may take slightly longer.
2. Delivery Times
Once your order has been dispatched, delivery usually takes approximately:
- Major cities and metropolitan areas: 2–5 business days
- Regional and outlying areas: 3–7 business days
Delivery times are estimates and may vary depending on the courier service, destination, public holidays, weather conditions, or other circumstances outside our control.
3. Shipping Fees
Shipping fees are calculated and displayed at checkout before you complete your purchase.
Any applicable delivery charges will depend on your delivery address, order size, and the shipping option available at checkout.
4. Tracking Your Order
Once your order has been dispatched, you may receive a tracking number or delivery information via the contact details provided when placing your order.
Customers are responsible for providing accurate delivery information. Please check that your name, phone number, email address, and delivery address are correct before completing your order.
5. Incorrect or Incomplete Delivery Information
POW Clothes cannot be held responsible for delays or additional delivery charges caused by incorrect, incomplete, or outdated delivery information supplied by the customer.
If you realise that your delivery information is incorrect, please contact us as soon as possible. We will try to assist before the order is dispatched.
6. Failed Delivery Attempts
If a courier is unable to deliver your order because nobody is available, the address is incorrect, or the courier cannot gain access to the delivery location, additional delivery arrangements may be required.
Any additional charges resulting from repeated delivery attempts or an incorrect address may be the customer's responsibility.
7. Delayed or Lost Packages
Although we work with reliable delivery partners, unforeseen delays can occasionally occur.
If your order appears to be delayed, please contact us with your order number so that we can assist with tracking the shipment.
If a package is confirmed as lost by the courier, POW Clothes will work with the relevant courier to resolve the matter in accordance with the courier's procedures and our refund/replacement policy.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and the product.
This allows us to investigate the matter with the delivery service and determine the appropriate resolution.
9. International Shipping
POW Clothes currently focuses on deliveries within South Africa. International shipping, where available, may be subject to additional delivery charges, customs requirements, duties, and taxes.
10. Contact Us
If you have any questions regarding your order or delivery, please contact us:
Email: ntombimaboni26@outlook.com
Phone: 063 726 1763
By placing an order with POW Clothes, you acknowledge that delivery timeframes are estimates and may be affected by circumstances outside of our control.